Shipping policy
Order Processing
Orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day.
Certain items — including pharmacist-only medicines, PBS/prescription-linked products, and cold-chain items — may require additional verification before dispatch. If your order includes one of these items, our pharmacy team may contact you to confirm details before shipping.
Shipping Methods & Costs
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (Australia) | 3–7 business days | varies by destination |
| Express Shipping (Australia) | 1–3 business days | varies by destination |
| Free Shipping (Australia) | 3–7 business days | Free on orders over $99 |
| Standard International | 7–21 business days | varies by destination |
| Express International | 5–10 business days | varies by destination |
| Local Pickup | Same day / next business day | Free — collect from 17D Vernon Street, South Kingsville VIC |
Delivery estimates are provided by our shipping carriers and begin from the date of dispatch, not the date of order. They are estimates only and not guaranteed, and international timeframes may be extended by customs processing.
Delivery Area
We ship nationally to addresses across Australia, including metro, regional, and eligible remote postcodes.
We also ship internationally to a range of destinations. International orders may be subject to customs duties, import taxes, and clearance delays imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Please note: due to therapeutic goods regulations, certain pharmacist-only medicines, PBS/prescription-linked products, and restricted health items cannot be shipped internationally (and in some cases interstate) and are only available for purchase in-store or for domestic delivery where permitted. If an item in your order is restricted for your destination, we will contact you to arrange a refund or alternative for that item before dispatch.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to update after dispatch.
Temperature-Sensitive & Restricted Items
Some health and pharmacy products require specific storage or handling conditions. Where applicable, these items are packed with appropriate protective packaging to maintain product integrity in transit. If you have concerns about a specific product's shipping requirements, please contact us before placing your order.
Certain restricted or pharmacist-only items may only be available for in-store pickup and cannot be shipped, in line with regulatory requirements.
Delays
While we make every effort to dispatch and deliver orders within the stated timeframes, delays can occasionally occur due to high demand, public holidays, weather events, or carrier disruptions. We appreciate your patience and will notify you of any significant delay affecting your order.
Lost or Damaged Items
If your order arrives damaged, or you believe it has been lost in transit, please contact us at mail@scownspharmacy.com.au within 5 days of the expected delivery date so we can investigate with the carrier and arrange a resolution.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or misdirected due to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible — we may be able to amend it before dispatch.
Questions
For any shipping questions, please contact Scowns Pharmacy:
- Address: 17D Vernon Street, South Kingsville VIC 3015
- Email: mail@scownspharmacy.com.au
- Phone: +61 (0) 3 9391 3954