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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mail@scownspharmacy.com.au. Please note that returns will need to be sent to the following address: 17D Vernon Street, South Kingsville, 3054 VIC 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mail@scownspharmacy.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mail@scownspharmacy.com.au.

Scowns Pharmacy Online Refund & Returns Policy

At Scowns Pharmacy, we are committed to providing quality products and excellent service. This policy outlines your rights and our procedures for refunds and returns, in accordance with the Australian Consumer Law.

1. Consumer Guarantees

You are entitled to a refund, exchange, or repair if the product:

  • Is faulty or damaged.
  • Is not of acceptable quality.
  • Does not match the description or sample.
  • Is not fit for its intended purpose 
  •  

Proof of purchase is required for all returns.

2. Change of Mind Returns

We offer refunds or exchanges for change of mind purchases under the following conditions:

  • The item is returned within 14 days of delivery.
  • The item is unopened, unused, and in original saleable condition.
  • All original packaging, accessories, manuals, and any promotional items are included.
  • A valid proof of purchase is provided.

Please note: Shipping costs are non-refundable for change of mind returns 

3. Items Not Eligible for Return

Due to health and safety regulations, the following items cannot be returned for change of mind:

  • Prescription medications
  • Pharmacist Only and Pharmacy Only medicines
  • Vitamins and supplements
  • Baby/infant formula
  • Consumable items (e.g., food, drinks)
  • Fragrances and cosmetics
  • Personal care items (e.g., electric toothbrushes, shavers, Blood Glucose Monitors, Cholesterol Monitors )
  • Products with less than 3 months until expiry
  • Any item advertised as non-returnable 

 

These restrictions ensure product integrity and safety, as we cannot verify storage conditions once items leave our premises.

4. How to Request a Refund or Return

To initiate a return:

  • Email us at mail@scownspharmacy with your order number and reason for return.
  • We will provide a return reference number and instructions.
  • Returns must be sent via tracked mail to the address provided.

5. Refund Processing

Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow up to 7 business days for processing.

6. Contact Us

If you have any questions or concerns, please contact our customer service team at: 📧 mail@scownspharmacy.com.au
📞 03 9391 3954